StreamElements Privacy Policy

Last updated: August 1, 2026

1. How do we protect and store your personal data
   1. Security. We have implemented appropriate technical, organizational and security measures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned. However, please note that we cannot guarantee that the information will not be exposed as a result of unauthorized penetration to our servers. As the security of information depends in part on the security of the computer, device or network you use to communicate with us and the security you use to protect your user IDs and passwords, please make sure to take appropriate measures to protect this information.
   2. Retention of your Personal Data. In addition to the retention periods mentioned in Section 1 above, in some circumstances we may store your Personal Data for longer periods of time, for example (i) where we are required to do so in accordance with legal, regulatory, tax or accounting requirements, or (ii) for us to have an accurate record of your dealings with us in the event of any complaints or challenges, or (iii) if we reasonably believe there is a prospect of litigation relating to your Personal Data or dealings.
2. How we share your personal data

   In addition to the recipients described in Section 1, we may share your information as follows:

   1. To the extent necessary, with regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
   2. Internal transfers: We ensure transfers within the StreamElements group will be covered by an agreement entered into by members of the StreamElements group (an intra-group agreement) which contractually obliges each member to ensure that Personal Data receives an adequate and consistent level of protection wherever it is transferred to;
   3. External transfers: Where we transfer your Personal Data outside of EU/EEA, for example to third parties who help provide our products and services, we will obtain contractual commitments from them to protect your Personal Data. Some of these assurances are well recognized certification schemes like the EU-US Data Privacy Framework for the protection of Personal Data transferred from within the EU to the United States, together with Standard Contractual Clauses where applicable; or
   4. Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Data is disclosed.
3. Additional information regarding transfers of personal data
   1. To the extent necessary, with regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order;
   2. If, in the future, we sell or transfer some or all of our business or assets to a third party, we will (to the minimum extent required) disclose information to a potential or actual third-party purchaser of our business or assets. In the event that we are acquired by or merged with a third-party entity, or in the event of bankruptcy or a comparable event, we reserve the right to transfer or assign Personal Data in connection with the foregoing events.
   3. Where you have provided your consent to us sharing the Personal Data (e.g. where you provide us with marketing consents or opt-in to optional additional services or functionality); and
   4. Where we receive requests for information from law enforcement or regulators, we carefully validate these requests before any Personal Data is disclosed.
4. Your rights

   The following rights (which may be subject to certain exemptions or derogations), shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):

   1. The right to access information held about you. Your right of access would normally be exercised free of charge, however, we reserve the right to charge an appropriate administrative fee where permitted by applicable law;
   2. The right to request that we amend any Personal Data we hold that it is inaccurate or misleading
   3. The right to request the erasure of the Personal Data that relates to you. Please note that there may be circumstances in which we are required to retain your data, for example for the establishment, exercise or defence of legal claims;
   4. The right to object to or to request restriction of the processing. However, there may be circumstances in which we are legally entitled to refuse your request;
   5. The right to data portability. This means that you may have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and that you have the right to transmit that data to another controller;
   6. The right to object to profiling;
   7. The right to lodge a complaint with your local data protection supervisory authority (i.e., your place of habitual residence, place or work or place of alleged infringement) at any time. We ask that you please attempt to resolve any issues with us before you contact your local supervisory authority;
   8. The right to withdraw your consent. Please note that there may be circumstances in which we are entitled to continue processing your data, in particular if the processing is required to meet our legal and regulatory obligations;
   9. The right to request details of the basis on which your Personal Data is transferred outside the European Economic Area, but you acknowledge that data transfer agreements may need to be partially redacted for reasons of commercial confidentiality.

   You can exercise your rights by contacting us at privacy@streamelements.com. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request. When processing your request, we may ask you for additional information to confirm your identity and for security purposes, before disclosing the Personal Data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

   In the event that your request would adversely affect the rights and freedoms of others (for example, would impact the duty of confidentiality we owe to others) or if we are legally entitled to deal with your request in a different way than initial requested, we will address your request to the maximum extent possible, all in accordance with applicable law.

5. Use by children / Private Information

   The services provided by StreamElements (the "Services") are not intended for children under the age of 13 years. Accordingly, we do not intend to collect Personal Data from anyone we know to be under 13 years. For users in the European Economic Area, the relevant age is 16 (or the lower age of digital consent adopted by the relevant EU member state), unless we have obtained verifiable parental consent. If we learn that we have collected Personal Data from a child under 13 years, we will delete that information as quickly as possible. If you believe that we might have any such information, please contact us at privacy@streamelements.com.

6. Public information about your activity on the services

   Some activity on or through the Services may be public by default. This may include content that you post publicly on the Site or otherwise through the Services. If you are a registered user, some of this information may be associated with your Account. If you are not a registered user, information about your use of the Services, such as the pages you visit, may be tracked anonymously through cookies and stored by us. Please remember that if you choose to provide Personal Data through public features of the Services, that information may be governed by the privacy settings of those features and may be publicly available. Other individuals may use or disclose publicly available information without our control or your knowledge, and search engines may index that information. We therefore encourage you to consider carefully whether to include information you regard as private in content you create or submit through the Services.

7. How can I delete my account?

   Should you ever decide to delete your Account, you may do so by emailing privacy@streamelements.com. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, given the nature of sharing on the Services, any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public. In addition to our normal procedure for stored data deletion, you can revoke our access to your data via the Google security settings page, at https://security.google.com/settings/security/permissions.

8. Links to and interaction with third party products

   The Site may enable you to interact with or contain links to your Third Party Account and other third party websites, mobile software applications and services that are not owned or controlled by us (each a "Third Party Service"). We use the YouTube API Services. We are not responsible for the privacy practices or the content of such Third Party Services. Please be aware that Third Party Services may collect Personal Data from you. Accordingly, we encourage you to read the terms and conditions and privacy policy of each Third Party Service that you choose to use or interact with.

9. Log files

   We may make use of log files. The information inside the log files includes internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, clicked pages and any other information your browser may send to us. We may use such information to analyze trends, administer the Site, track users' movement around the Site, and gather demographic information.

10. Cookies and other tracking technologies

    Our Site may utilize "cookies", anonymous identifiers and other tracking technologies in order to for us to provide our Site and present you with information that is customized for you. A "cookie" is a small text file that may be used, for example, to collect information about activity on the Site. Certain cookies and other technologies may serve to recall Personal Data, such as an IP address, previously indicated by a user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

11. Analytic tools
    1. Google Analytics. The Site may use a tool called "Google Analytics" to collect information about use of the Site. Google Analytics collects information such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics to maintain and improve the Site and our products. We do not combine the information collected through the use of Google Analytics with personally identifiable information. For EU/UK users, these cookies are only used with your prior consent, as described in our Cookies Policy. Google's ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Service (available at http://www.google.com/analytics/terms/us.html/) and the Google Privacy Policy (available at http://www.google.com/policies/privacy/) collects and processes data specifically in connection with Google Analytics (available at https://support.google.com/analytics/answer/7318509?hl=en) by downloading and installing the Google Analytics Opt-out Browser Add-on (available at https://tools.google.com/dlpage/gaoptout/).
    2. Firebase Analytics. We also use a similar tool called "Google Analytics for Firebase" ("Firebase"). By enabling this tool, we enable the collection of data about app users, including via identifiers for mobile devices (including Android Advertising ID and Advertising Identifier for iOS), cookies and similar technologies. We use the information we get from Firebase to maintain and improve our app(s). We do not facilitate the merging of personally-identifiable information with non-personally identifiable information unless we have robust notice of, and your prior affirmative (i.e., opt-in) consent to, that merger. In addition, we bring to your attention the terms of service for Firebase (available at https://firebase.google.com/terms/).
    3. Heap. The Site may use a tool called "Heap Analytics" which is a user behavioural analytics product and service. Heap collects and analyzes data about how users are interacting with our Site. Heap does this by collecting data on what users are doing, including but not limited to what webpages they visit, what users click on, where those users are located, what browser or platform those users are using. Heap is GDPR compliant, you can read further information at https://www.heap.io/privacy.
12. California privacy rights

    If you are a California resident, you have the right to: (i) know and access the categories and specific pieces of personal information we collect, use, disclose, sell, or share, and the purposes for doing so; (ii) request deletion of personal information we have collected from you; (iii) correct inaccurate personal information; (iv) opt out of the sale and sharing of your personal information; (v) limit the use and disclosure of your sensitive personal information; and (vi) not receive discriminatory or retaliatory treatment for exercising these rights. To exercise these rights, contact us using the methods in the "Contact Us" section below; you may also use an authorized agent. We will acknowledge your request within 10 business days and respond within 45 days (which we may extend once by a further 45 days with notice), after verifying your identity. We do not knowingly sell or share the personal information of consumers under 16 years of age without opt-in consent (and, for those under 13, parental consent).

    California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@streamelements.com. Please note that we are only required to respond to one request per customer each year.

13. Our California "do not track" notice

    We honour opt-out preference signals, including the Global Privacy Control (GPC). When we detect a GPC signal from your browser or device, we treat it as a valid request to opt out of the sale and sharing of your personal information for that browser or device. You may also opt out at any time via the "Do Not Sell or Share My Personal Information" link on our homepage. Some third-party analytics and advertising technologies we use may constitute a "sale" or "sharing" of personal information under California law; where they do, you may exercise the opt-out described above.

14. Deletion of content from California residents

    If you are a California resident under the age of 18 and a registered user, California Business and Professions Code Section 22581 permits you to remove content or Personal Data you have publicly posted. To remove, please send an email to privacy@streamelements.com. Please be aware that after removal you will not be able to restore removed content. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Data you have posted and that there may be circumstances in which the law does not require us to enable removal of content.

15. Contact Us

    If you have any questions, concerns or complaints regarding our compliance with this notice and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us at privacy@streamelements.com.